2025 Results
Grupo Energía Bogotá structures its social and environmental investment across five thematic lines:
Social Impact Measurement
GEB conducted the economic valuation of the social impact of its operations following the international impact accounting principles developed by the International Foundation for Valuing Impacts (IFVI) and the Value Balancing Alliance (VBA). This methodology quantifies the value that business operations create for society across three dimensions, economic, environmental, and social; converting impacts into comparable monetary values. In 2025, the Group generated a total social value of USD $230 million.
Relacionamiento con comunidades
Grupo Energía Bogotá promotes sustainable development and trust in the territories where it operates through transparent and participatory dialogue with communities. By identifying stakeholder groups, enabling accessible communication, and continuously assessing community perceptions, the organization transforms feedback into actions that generate equitable and sustainable benefits for all actors involved.
As part of this commitment, the Group develops initiatives aimed at improving access to and affordability of water and energy services, with a particular focus on vulnerable populations, thereby contributing to the well-being and quality of life of the communities it serves.
Community Engagement Description of the Group's engagement model with its local stakeholder groups: policy, strategy, methodologies, communication channels, community participation mechanisms, among others. Download document | Affordability and Access to Water and Energy
Summary of the Group’s initiatives aimed at improving the access to and affordability of water and energy in communities of influence.
Download document |
Customer Engagement
Grupo Energía Bogotá and its subsidiaries maintain accessible, multimodal, and permanent channels through which customers can request support, file complaints, and provide service feedback. The management of these interactions follows formal processes of confirmation, follow-up, and resolution, with differentiated attention for people with disabilities and older adults. Customer feedback is systematically integrated into the improvement of products and services.
Customer Engagement Program Overview of the Business Group’s customer engagement model: available channels, service processes, complaint resolution mechanisms, and accessibility and inclusion practices across subsidiaries. Download document |
Social performance